All products are provided as is and without warranty of any kind.
Any reproduction of materials including images, text, contents, products, etc. without the express permission of the Delaware Tourism Office is prohibited.
Please inspect your order upon delivery. The Delaware Tourism Office will exchange the item or give you full credit or a refund for the purchased price by your original method of payment. Merchandise must be returned within 30 days. Please allow up to 20 calendar days from the day you return your package for the item to be credited or exchanged.
The item returned must be unused, in its original packaging and in salable condition.
Exchanges are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated below.
Refunds will be processed in the form of your original method of payment. For credit card refunds, please allow one – two billing cycles for the credit to appear on your statement.
Refunds will include product amount only. In the event that an incorrect item was shipped, or if products were flawed or damaged in transit, we will also include the shipping charges in your refund.
We cannot accept COD returns.
Personalized and customized items are nonrefundable.
Please return items to:
Delaware Tourism Office Store
99 Kings Highway
Dover, DE 19901